Coaching

"A system of staff development that allows the subordinate to learn by a process of discovery, through guided discussion and hands on experience."

To get maximum empowerment, many people need coaching on how to do their jobs.

Coaching steps:

1. Explain purpose and importance of what you are trying to teach
2. Explain the process to be used
3. Show how it's done
4. Observe while the person practices the process
5. Provide immediate and specific feedback (coach again or reinforce success)
6. Express confidence in the person's ability to be successful
7. Agree on follow-up actions.

Coaching cycle:

1. Identify the goals
1. for the task
2. for the meeting
2. Promote discovery (don't instruct)
1. listen actively
2. draw out the consequences by asking questions
3. share your own experiences
3. Set the parameters
1. agree the next step
4. Authorize and empower to carry out that step
5. Recapitulate

Changing problematic behaviour:

1. Identify problematic behaviour
2. Identify costs and benefits
3. Identify goals
4. Suggest new behaviours to reach the goals with less costs
5. Help the person to understand the benefits of changing the behaviour
6. Analyse the consequences of your own behaviour and try out new behaviours

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Production Job Shop vs. Flow Shop

Job Shop

• Plan and control by lots
• Work orders or lot tichets issued
• Varying routings
• Process information travels with job
• Job cosing
• Multipurpose equipment
• Organization by department

Flow Shop

• Plan and control by rates
• Flow control (no job orders)
• Fixed flow path
• Process costing
• Equipment dedicated to a range of tasks
• Organization by line

Similarities

• People involvement
• Workplace organization
• Total quality
• Total productive maintenance
• Setup time resuction
• Reduced inventory
• Cross-trained woekers
• Supplier relationshops
• Visibility

Treatment of Apparent Differences

• Limited queue lenghts
• Visible queues
• Lot size by time limits
• Storage eliminated
• Overload prevented
• Performance measurement
• Non production improvement

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Housekeeping

Consequences of poor Housekeeping

• Amount of defective products
• Number of machine breakdowns
• Routing of material flow
• Inventory level
• Number of suggestions
• Level of absenteeism

What is 5-S?

• SEIRI : Take out unnecessary items and throw them away
• SEITON : Arrang necessary items in a proper order so that they can be easily picked up for use
• SEISO : Clean your workplace completely so that there is no dust anywhere
• SEIKETSU : Maintain a high standard of house keeping and workplace organisation at all times
• SHITSUKE : Train people to follow good housekeeping disciplines independenity

What can I gain from 5-S?

• 5-S makes one's workplace more pleasant
• 5-S helps in work efficiency
• 5-S and safety go hand-in-hand
• 5-S lead to better Quality products and higher productivity

Four steps to get your work place organized

1. Separate things which are necessary every day from those which are not
2. Use notice cards to identify each item
3. Find a place for everything and put everything in its place
4. Always keep up the discipline of good housekeeping

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