Coaching

"A system of staff development that allows the subordinate to learn by a process of discovery, through guided discussion and hands on experience."

To get maximum empowerment, many people need coaching on how to do their jobs.

Coaching steps:

1. Explain purpose and importance of what you are trying to teach
2. Explain the process to be used
3. Show how it's done
4. Observe while the person practices the process
5. Provide immediate and specific feedback (coach again or reinforce success)
6. Express confidence in the person's ability to be successful
7. Agree on follow-up actions.

Coaching cycle:

1. Identify the goals
1. for the task
2. for the meeting
2. Promote discovery (don't instruct)
1. listen actively
2. draw out the consequences by asking questions
3. share your own experiences
3. Set the parameters
1. agree the next step
4. Authorize and empower to carry out that step
5. Recapitulate

Changing problematic behaviour:

1. Identify problematic behaviour
2. Identify costs and benefits
3. Identify goals
4. Suggest new behaviours to reach the goals with less costs
5. Help the person to understand the benefits of changing the behaviour
6. Analyse the consequences of your own behaviour and try out new behaviours