The Heart of Learning

Thursday, January 21, 2010
Course Focus
  • Shared vision of Manufacturing Excellence
  • Customer Orientation
  • Measurement
  • Ownership by people
  • Peoblem solving at the source
  • Self-management
Manuf.Mgt./Shop Floor Mgt. ---> Supplier ---> Control and Improvement ---> Customer

What can you expect from this course?
This course is:
  • to discuss basic concepts and principles but in relation with our own problems and activities
  • to start to recognize the obstacles within ourselves and out organizations that constrain us of becoming world class competitors
  • to practice the application of the "Heart of Learning" for industrial activities

The course is not:
  • just conveying basic concepts and principles
  • giving answers on questions others have asked
  • just another problam for manufacturing improvemnet

Creating the Learning Manufacturing Organization
Theory & Choice ---> Act & Test ---> Reflect & Generalize ---> discovery & Question ---> Theory & Choice

Additional to be used at your discretion - Customer Satisfaction

Customer Orientation
  • quality
  • reliability
  • satisfying customers needs
  • flexbility
  • price
  • services

Key Drivers
  • reduction of variation
  • reduction of uncertainty
  • meeting targets
  • involvement of poeple

Main parts program
  • chain of processes
  • elimination of waste
  • standardization
  • gap analysis
  • problem solving
  • people empowerment
  • stimulation
  • motivation

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